Customer E-mailed Questions &
For more Questions & Answers to Pool Care, click on our Knowledge Base (your browser will open a new window)
Subject: Re: DE Filter
A couple of questions.
I hope that gives you a couple of directions. If you need further assistance, give us a call at 203-377-0100.
Just wanted to thank you and let you know you were right on the money. My daughter (this was actually her pool) was able to run the filter for a couple of hours at a time, so overall I think she ran it for about 3 hours total on Saturday after we finished cleaning the filter, and then on Sunday after a couple of more hours it started to take on a bluish tint, but the pressure went back up. I had told her to call the pool service and have them come out and check the lines to the pool, It was hard for me to believe what you were saying, so I thought maybe something else was wrong. I have a cartridge filter on my pool and it just never did that. well anyway she decided she would wait to call the pool service and let the filter run last night for about another 2 1/2 hours then the pressure went up, but it was starting to look much better. So tonight she backwashed it again and it was running another 2 hours and the pressure was fine and I went over there and could not believe how clear the water was now. There was some dirt in the bottom, so she brushed it and after about 10 minutes the pressure was creeping up, so we realized it was just that the pool was really dirty. I guess our hard work cleaning the elements paid off. Your web site gave us a lot of good tips. Her filter is working better than it has since she bought her house in September 2001. It really also made a difference in the pressure of the water returning into the pool and the rate at which the skimmer was sucking water out. It has just made everything seem to work better. I just really didn't realize the filter had anything to do with that part of the process. But thanks again for your prompt response and all the help your web site gave us. I am sure tomorrow she will be able to run the filter for a lot longer and get the little bit that is left all filtered out. She will be swimming this weekend!
Thanks so much!
----- Original Message ----- Click here for more information on Pink Slime
From: Cragin & Kaye
Subject: Pool care question
Hello! I have an inground pool (concrete) and have been told I had Pink Algae as we closed it for the season. I'm being told we should drain, acid wash, and refill to get rid of it. Do you agree? This method is very costly!!! The pool company is telling me we will fight with it all season unless we do it this way.
In addition, we at some point do need to resurface which is incredibly expensive. Are you familar with any other surfaces other than plaster that good and less costly?
Answer: Good morning Kaye!
If you had Pink Slime (sometimes referred to as Pink Algae), you SHOULD NOT have to go through the cost & aggravation of draining, acid washing & refilling. If there are heavy duty METAL stains, MAYBE.
Taking care of a pre-existing or past Pink Slime outbreak should be as "relatively" simple as:
I'd be curious to find out what sanitizing system you're using and some facts of the pool itself (age, size, type of filter, heater, source water, etc.)
I hope this information helps! Have a great season!
Par Pool & Spa
RESPONSE: Hi Louis,
Response: You're doing
great! If you don't know when the sand was last changed, change it. Normally
it should be done every 4 to 6 years anyway, even when the sand is chemically
cleaned about every 8 weeks. Strip Kwik works well
Follow up: Thanks for you
note; I think with the shock. Raising the pH and allowing the filter to run for
48 hours did the trick. Thanks for your suggestions. I've tested the balance and
I think everything is pretty good except TDS and hardness which is a bit high.
Topic: Pink Slime & Chlorine Demand Click here for more information on Pink Slime & Chlorine Demand
Question: PLEASE HELP - I LIKE YOUR WEBSITE - WE HAVE A 20 x 40 INGROUND POOL - 36,000 GALLON WATER - WE HAD THE PINK ALGAE AND THE POOL HAS CLEARED UP WITH PINK ALGAE ALGAECIDE - BUT NOW WE CANNOT KEEP OUR CHLORINE LEVEL UP. WE HAVE SUPER SHOCKED IT SEVERAL TIMES. WE LIVE IN ZANESVILLE OHIO AND OUR LOCAL POOL DEALER CAN'T SEEM TO HELP US - THEY SAID WE MIGHT HAVE TO DRAIN OUR POOL, WE DON'T WANT TO DO THIS AND WE SAW WHERE YOU SAID A POOL SHOULD NOT BE DRAINED. CAN YOU PLEASE HELP US WITH THE BEST WAY TO GET OUR CHLORINE TO STAY IN THE POOL. THEY WERE HAVING US PUT 6 LBS OF SHOCK IN OUR POOL EVERY 3 HRS FOR 24 HRS, BUT AS SOON AS THE SUN COMES OUT, OUR POOL GOES BACK TO ZERO LEVEL OF CHLORINE.
HOPEFULLY YOU CAN GIVE US SOME ADVICE. THANK YOU.
BERNITA & BILL ELLIS
Response: Hi Bernita & Bill,
You most likely have a chlorine demand problem. This would be pretty normal considering the pink slime issue you dealt with. We've dealing with a lot of these over the past couple of weeks, both online & in our store.
The bottom line is that you haven't reached "Breakpoint" chlorination yet. When trying to get to breakpoint, you have to reach it at one time. It cannot be reached incrementally. 6 pounds may sound like a lot, but in reality, you may need to add 60 lbs! Don't say yikes yet! Please read our article on Chlorine Demand .
My advice to you is to find a local BioGuard Dealer who has a Chlorine Demand station. The test takes a little while to run. If you can't find a dealer, you can send us a water sample & we would be happy to test it for you at no charge.
Don't worry! It's not hopeless. But you've got to get it under control NOW. If you don't you will continue with the problem next year. Whatever you do, DON'T drain the pool! That action is NOT necessary.
Let us know how we can continue to help you.
For Spa Water Care Questions click here
Copyright ©, Par Inc. of Conn., Par Pool & Spa, 2000 - 2015